TERMS AND CONDITIONS
1. Booking Conditions
All reservations are subject to availability and payment confirmation.
To confirm a reservation, guests must make the required payment in accordance with the conditions established for each accommodation.
The prices of reservations, security deposits, cleaning fees and any other charges are those displayed on the respective accommodation page at the time of booking.
A security deposit is required for all accommodations to cover any potential damage caused to the property and/or the communal areas of the condominium.
The security deposit will be pre-authorised at check-in if it takes place in person, or up to 48 hours before the reservation begins through an online procedure in the case of express check-in.
No amount will be charged to the guest. This is merely a temporary hold that prevents the guest from accessing the corresponding funds until the hold is released.
If no damage is found during the stay, the security deposit will be released after check-out using the same credit card, within a maximum of 7 days after departure.
If the accommodation is not left in the same condition in which it was provided, the security deposit may be retained until the costs of repairing or replacing the damaged items have been paid.
The reservation may be cancelled if it is not possible to authorise the security deposit hold. Guests must therefore ensure that their credit card is valid and has sufficient available funds.
If the security deposit cannot be pre-authorised, the guest will be notified by email or SMS and will have 12 hours to try another payment method.
All prices include VAT at the legally applicable rate.
2. Payment Methods
Reservations may be paid for using American Express, Visa or MasterCard credit cards.
Guests are also subject to any special rules and conditions specified on the respective accommodation page.
3. Pre-Check-in
Once the reservation has been completed, the person who made the booking will receive an email and/or SMS from Quinta do Ti Carlitos confirming the reservation and providing important information about the accommodation, as well as details of additional services available, such as private transfers or extra cleaning services.
Guests will be asked to complete an Accommodation Registration Form, which is essential for preparing their stay.
The Accommodation Registration Form will request, in particular, the expected arrival time and the total number of guests staying at the property, so that the appropriate amount of bed linen and bath towels can be provided. It will also request the mandatory information required by the Portuguese immigration authorities.
Guests must indicate the exact number of people staying at the accommodation in the Accommodation Registration Form.
The number of guests specified in the reservation must not be lower than the actual number of people staying at the property.
If the number of guests exceeds the maximum permitted occupancy, Quinta do Ti Carlitos reserves the right to require the guests to leave the accommodation without any compensation or refund of the amounts paid.
Quinta do Ti Carlitos cannot be held responsible for incorrectly completed or incomplete Accommodation Registration Forms.
Any attempt to alter and/or falsify the original information will invalidate the Accommodation Registration Form and may result in the cancellation of the reservation.
4. Cancellation Policy
Once the reservation has been confirmed, the following cancellation conditions will apply:
a) If the reservation is cancelled up to 30 days before the check-in date, the guest will be required to pay 50% of the total reservation amount.
b) If the reservation is cancelled less than 30 days before the check-in date, the guest will be required to pay 100% of the total reservation amount.
In the event of overbooking, meaning simultaneous reservations for the same accommodation, the guest expressly acknowledges and accepts that Quinta do Ti Carlitos may transfer the reservation to another accommodation in the same category.
In all cases, the quality of the alternative accommodation provided will be guaranteed to be no lower than that of the accommodation originally booked by the guest.
This change will not involve any additional costs for the guest, and no compensation will be payable by Quinta do Ti Carlitos as a result.
5. Accommodation Conditions
The person responsible for the reservation must be at least 18 years old and must stay at the booked accommodation for the entire duration of the reservation.
Guests under the age of 18 may only stay at the accommodation if accompanied by an adult who is the reservation holder.
The reservation holder must provide a valid residential address, telephone number and email address.
Pets are not permitted in the accommodation, regardless of their breed, size or age.
Quinta do Ti Carlitos reserves the right to require guests to leave the accommodation without any compensation or refund of the amounts paid if an animal is found inside the property.
Smoking is strictly prohibited inside the accommodation.
In accordance with Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the competent immigration authorities. For this purpose, foreign nationals are considered to be all individuals who do not hold Portuguese nationality.
For the purposes of the above provision, all guests of foreign nationality must provide their identification details through the Accommodation Registration Form before the check-in date.
Guests must inform Quinta do Ti Carlitos of any damage occurring to the accommodation, its contents, equipment or accessories during their stay, even if they believe the damage is due to normal wear and tear or is not their responsibility.
If the guest fails to report such damage to Quinta do Ti Carlitos, they may be held responsible for it.
6. Additional Services
Quinta do Ti Carlitos offers various additional services to guests, including private transfers, cleaning and laundry services, baby cots and tickets to various tourist attractions.
All additional services are provided upon request and are subject to availability confirmation.
Quinta do Ti Carlitos accepts no responsibility for services provided by external suppliers.
7. Check-in and Check-out
At check-in, the identification documents of the reservation holder and all foreign guests will be requested in order to verify the information previously provided.
Unless otherwise agreed, check-in must take place on the arrival date between 4:00 PM and 8:00 PM.
For late arrivals after 8:00 PM, an express check-in service may be available. Guests must confirm this possibility in advance with Quinta do Ti Carlitos.
Express check-in is subject to the prior and complete submission of the Accommodation Registration Form by all guests.
In cases of late check-in where express check-in cannot be provided, a fixed fee of €30 will be charged and must be paid upon arrival.
Check-out must take place by 11:00 AM, and all guests must leave the accommodation by the scheduled time.
Guests are kindly requested to inform Quinta do Ti Carlitos of their expected departure time so that a member of the team can be present at check-out.
If no member of the Quinta do Ti Carlitos team is available at the scheduled check-out time, guests may leave the keys on the main table inside the accommodation and close the door when leaving.
Keys must NOT be left in the door lock.
If a guest refuses to leave the accommodation, Quinta do Ti Carlitos reserves the right to enter the property, remove the guest's belongings, change the locks and take any other measures deemed necessary.
The guest will be responsible for any costs resulting from such actions.
Any changes to check-in or check-out dates and times must be approved in advance by Quinta do Ti Carlitos.
In the event of delays that have not been reported to or authorised by Quinta do Ti Carlitos, a fee equivalent to one night's accommodation may be charged against the security deposit.
At check-in, Quinta do Ti Carlitos provides only ONE set of keys.
Guests must take care not to lose the keys or leave them inside the accommodation.
All keys must be returned at check-out.
Additional fees will apply in the event of lost keys or if assistance is required to access the accommodation, as follows:
- Lost keys (per key): €30.
If it is necessary to hire a locksmith, the guest will be responsible for paying the full amount charged by the service provider.
The cost of the locksmith service will depend on the complexity of the work, the materials used, the time required and other relevant factors.
Quinta do Ti Carlitos accepts no responsibility for any belongings left inside the accommodation after the guests' departure.
Items found in the accommodation may be returned upon request. Guests will be entirely responsible for all expenses associated with returning their belongings.
8. Cleaning, Bed Linen and Towels
The accommodation will be cleaned before the guests' arrival.
The basic service provided by Quinta do Ti Carlitos includes a set of towels, bed linen and some toiletries for each reservation.
Additional cleaning services and products, including the replacement of bed linen and towels, are available for an additional fee.
Guests must keep the accommodation as clean and tidy as possible and leave it in the best possible condition at check-out, allowing Quinta do Ti Carlitos to prepare it for the next guests.
Guests must not leave rubbish inside the accommodation, next to its entrance or outside the building entrance, where applicable.
All rubbish must be disposed of in the designated public waste bins.
9. Equipment, Furniture and Accommodation Items
If any equipment is not working or guests are unsure how to use any of the facilities, they should contact the person responsible for the accommodation at Quinta do Ti Carlitos.
Guests are not permitted to make any alterations to the accommodation or its contents.
All items in the accommodation are the property of the owner and must not be moved or removed from the property during the stay.
10. Maintenance and Special Requests
Any problems occurring inside the accommodation, including electrical issues, equipment malfunctions or water leaks, must be reported immediately to Quinta do Ti Carlitos by email or telephone.
Depending on the nature of the problem, repairs may take up to 72 hours or longer if they require the intervention of external service providers.
While respecting guests' privacy, Quinta do Ti Carlitos reserves the right to access the accommodation whenever necessary, particularly for inspections, repairs or emergencies.
Extra beds and baby cots may be requested in advance, but their availability is subject to confirmation at the time of the request.
11. Noise, Illegal Activities and Security
In accordance with Portuguese law, the night-time quiet period is from 10:00 PM to 8:00 AM. Guests must therefore keep noise to a minimum during these hours.
Guests must not disturb the neighbours, particularly when opening or closing the accommodation door or the entrance door of the building in which it is located, where applicable.
Reservations intended for illegal or immoral activities will not be accepted.
The guest whose name appears in the reservation confirmation email will be responsible for the behaviour of the entire group and agrees to ensure that no illegal activities take place during the stay.
Guests are not permitted to invade the owner's privacy or publish information that could allow third parties to identify the accommodation's address or the owner's identity, even if such information is already publicly available.
Guests are solely responsible for their own safety during their stay at Quinta do Ti Carlitos.
Guests must follow all instructions or explanations provided by Quinta do Ti Carlitos at check-in.
If guests become aware of any situation during their stay that they believe may pose a health or safety risk, they must immediately inform Quinta do Ti Carlitos.
Whenever leaving the accommodation, guests must ensure that:
- All gas appliances are switched off.
- All windows are properly closed.
- The central heating is switched off.
- All lights are turned off.
12. Liability
The legal liability of Quinta do Ti Carlitos is limited to the services relating to the accommodation and its relationship with guests during their stay.
Quinta do Ti Carlitos shall not be held responsible for any incidents occurring outside the boundaries of the accommodation, including the cleaning and maintenance of the building, external noise, construction work, neighbours or any other matters not directly related to the accommodation itself.
Photographs and descriptions of the accommodation are the responsibility of Quinta do Ti Carlitos.
Minor differences may occur between the accommodation and the photographs displayed on the website, provided that these do not compromise the property's general condition or the amenities offered.
Quinta do Ti Carlitos will not compensate guests, refund payments or transfer guests to another accommodation based on the appearance or surroundings of the property.
It is the guests' responsibility to ensure, before making a reservation, that the chosen area or location meets their preferences.
Quinta do Ti Carlitos shall not be held responsible for any direct or indirect damages that may occur during guests' stay at the accommodation, including personal injury, robbery, theft, criminal behaviour, losses resulting from fire or acts of negligence, among others.
The same applies to any interruptions or failures in the supply of gas, electricity, water, telephone or Internet services.
All robberies, thefts or criminal acts must be reported immediately by guests to Quinta do Ti Carlitos and to the competent police or judicial authorities.
Quinta do Ti Carlitos shall not be responsible for any delays, accidents, losses or changes to schedules or rates relating to services provided by its suppliers.
Quinta do Ti Carlitos shall also not be responsible for errors and/or omissions, false statements made by third parties, disputes between guests and third parties or the content of external links other than the website through which the reservation was made.
If guests fail to comply with these Terms and Conditions or engage in inappropriate behaviour, Quinta do Ti Carlitos reserves the right to require them to leave the accommodation without any compensation or refund of the amounts paid.
13. Legislation and Force Majeure
This agreement is entered into between the guests and Quinta do Ti Carlitos, which is duly authorised to arrange the rental of the accommodation.
This agreement grants guests the right to occupy the accommodation for the agreed period and under the agreed conditions.
Guests are not considered tenants of the accommodation and do not hold any exclusive ownership rights over it.
In the exceptional event that a reserved accommodation becomes unavailable due to damage caused by circumstances beyond the control of Quinta do Ti Carlitos, such as water or gas leaks, Quinta do Ti Carlitos shall not be held responsible for any inconvenience caused.
However, Quinta do Ti Carlitos undertakes to take all necessary steps to relocate guests to alternative accommodation with similar characteristics.
If guests do not accept the alternative accommodation, the total reservation amount will be refunded, excluding any costs relating to the days on which the accommodation was actually used, where applicable.
Neither the owner nor Quinta do Ti Carlitos shall be liable for any additional amounts relating to the cancellation of the reservation.
Quinta do Ti Carlitos accepts no responsibility for any theft of belongings left inside the accommodation.
14. Amendments and Applicable Law
Quinta do Ti Carlitos reserves the right to update these Terms and Conditions whenever deemed necessary.
All parties using the services of Quinta do Ti Carlitos are responsible for reviewing these Terms and Conditions in the event of any changes before making a reservation.
By agreeing to use the services of Quinta do Ti Carlitos, guests are deemed to accept any amendments, and all parties agree to comply with the updated conditions.
These Terms and Conditions do not affect any rights legally granted to guests.
These Terms and Conditions are governed by Portuguese law.
The Portuguese courts shall have exclusive jurisdiction over any legal proceedings relating to accommodation reservations made through Quinta do Ti Carlitos.